Privacy & communications
Privacy Policy
Effective June 15, 2026 · Consent disclosure version 2026-06-15
This policy explains how Black Oak Property Services, LLC collects and uses personal information when you visit our website, request an estimate, or work with us.
Information we collect
When you request an estimate or contact us, we may collect your name, email address, phone number, property address, project details, budget, timeline, and photos you choose to upload. We also retain records of quotes, schedules, service communications, and your communication preferences.
How we use information
We use this information to respond to requests, prepare estimates, schedule and perform work, provide customer service, maintain business records, protect our website, and comply with legal obligations. If you separately opt in, we may later use your email address for Black Oak promotions and special offers. If you do not opt in now, you can still choose to receive marketing emails later.
Email marketing choices
Promotional email consent is optional and is not a condition of receiving an estimate or purchasing services. You may opt in at any time by checking the consent box on our quote form, using an opt-in link in any email we send, or by contacting us directly. You may withdraw consent at any time using the unsubscribe link in an email or by contacting us directly.
Sharing and service providers
We may share information with trusted providers that host our website, store data, deliver communications, or support our business. We may also disclose information when required by law, to protect rights and safety, or in connection with a business transfer. We do not sell personal information.
Retention and security
We keep information only as long as reasonably needed for the purposes described here, including project records, legal requirements, dispute resolution, and consent records. We use reasonable administrative and technical safeguards, but no internet transmission or storage system can be guaranteed completely secure.
Your choices
You may ask us to update or delete information, subject to records we must retain. You may also ask us to confirm, add, or withdraw your email marketing preference at any time. Withdrawing marketing consent does not prevent service-related messages about an estimate, schedule, or active project.
Contact us
Questions or privacy requests can be sent to contact@blackoaknashville.com or made by calling (615) 723-7733.